SHIPPING AND ORDERING INFORMATION

SHIPPING CONDITIONS AND CHARGES
New England Biolabs products are shipped on bio-degradable wet ice packs in Styrofoam containers. This packaging system is certified to maintain the temperature at or below 4oC for up to 36 hours. As part of NEB's environmental awareness program, the CFC-free Styrofoam containers are recyclable. A $5.00 charge is added to each non-freezer order to pay for the return postage on these containers.

All online orders receive FREE shipping.
Phone and Fax orders that are in excess of $250 receive free shipping: orders under $250 will have a $15.00 shipping charge applied.

ORDERING AND HOURS OF OPERATION
New England Biolabs Ltd.'s hours of operation are Monday through Friday, 9:00 to 5:00 Eastern Standard Time. Orders that are received (Monday through Thursday) before 3:00 PM (E.S.T.) will be sent out for next day delivery. Products are not shipped for overnight delivery on Fridays. Orders will be accepted by:

CONTACT INFORMATION
Greater Toronto Region: Phone (905) 837-2234, Fax (905) 837-2994
Rest of Canada: Toll Free Phone 1-800-387-1095, Toll Free Fax 1-800-563-3789
E-mail: orders@ca.neb.com

CREDIT CARD ORDERS
New England Biolabs accepts both MasterCard and VISA credit cards.